Who we are
How we value your customer data
We value the data of individuals that may visit our site or use our services and to that end, we will ensure your data is kept safe and secure at all times.
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address. To gain access to the tools and facilities on this website, we request that you register. Registration requires you to share personal information with us. We use that information to verify that you are a No7 customer before granting you access to the website. Additionally, we may use your details to notify you of important information and to follow up with you after the completion of our educational courses. However, unless you consent to us doing so, we will never add your details to a marketing list, and we will never share your data with a third party.
We use several products to analyse traffic to this website in order to understand our visitors’ needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address.
You will always have the right to access and correct your information and/or your privacy preferences. You can update your preferences from any marketing materials and bulletins by unsubscribing and clicking the link at the bottom of any E-news sent to you, or alternatively, call or contact No7 in writing to the address at the bottom of this page.
How long we will keep data
Some product information details may be kept for reference as required for regulatory and legal reasons this may contain patient data that we would need to process on your behalf, but rest assured any information shall be kept safe and protected for the duration required. This may be anything up to 7 years.
How we keep the data safe
All data we hold is secured by Firewall and Anti-virus data measures. This protection is consistently updated as new as and when new updates or versions become available and installed, monitored and serviced by Astec, our professional IT servicing provider. All information is encrypted and password protected.
We do not share, sell or pass on your information to anyone else, third party individuals or organisations for their own gains or marketing purposes.
To help you stay safe we advise that you choose a strong password. A strong password consists of at least 10 characters and includes a combination of uppercase and lowercase letters, numbers, and symbols. Never share your password.
Staff handling any of your data are trained in the correct duties and disciplines for the safe handling of your data.
Do we use “Cookies”?
You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help Menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that may make your site experience more efficient.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|__utma||The cookie is updated every time data is sent to Google Analytics. Used to determine new sessions / visits. It expires in 2-years|
|__utmz||This cookie tells Google Analytics to whom and to what source / medium / keyword to assign the credit for a Goal Conversion it expires in 6-months|
|_ga||_ga cookie is used to identify unique users for Google Analytics and expires in 2-years|
|_gid||_gid is used to distinguish users and has an expiration of 24-hours|
|tk_r3d||This cookie collects internal metrics for user activity and is used to improve user experience. It expires after 3-days. This cookie is provided by WordPress.|
|tk_lr||This cookie collects internal metrics for user activity and used to improve user experience. It expires after 1-year. This cookie is provided by WordPress.|
|tk_or||This cookie collects internal metrics for user activity and used to improve user experience. It expires after 5-years. This cookie is provided by WordPress.|
|_ga||Used to distinguish users. Provided by google and lasts 2-years.|
|Checks if cookies are enabled to provide an appropriate user experience. Provided by WordPress. Expires after each session.|
We have a separate registration process for our mailing list. We use that information for a couple of reasons:
- To inform you of things you’ve asked us to tell you about.
- To contact you if we need to obtain or provide additional information.
- To check our records are right and to check every now and then that you’re happy and satisfied.
- We do not rent or trade email lists with other organisations and businesses.
Event booking data
When you purchase a product with us by phone, email, fax or online your name, address data, email, contact number including any patient data that we would need to process on your behalf will be stored in our ordering system and/or product design software along with specification details of order request. This is kept for future reference to ease future order processing and regulatory reasons. Please be assured that we do not share your personal details with any other company and would never attempt to do so without your consent.
Public information and third-party websites
- Blog. Any information you include in a comment in a blog may be read, collected, and used by anyone. If your Personal Information should ever appear on a No7 blog and you want it removed, please contact us. If we are unable to remove your information, we will tell you why.
- Social media platforms. Our websites include social media features, these features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
Access to your personal information
Should you wish to view, amend or delete your information then do not hesitate to contact our Data Protection Officer on the details at the bottom of this page.
Transfer of Information
Should No7 Contact Lenses sell on its assets or merge with any other or be acquired by any separate entity information may need to be provided to such third party for the continuation of purpose. No7 will give notice and gain further consent before any said personal details or information may be passed on.
Should you not be happy or have concerns that worry you regarding our policy and feel we have failed to meet the demands of GDPR Legislation please do not hesitate to return to us on the above address details so that we may correct or explain any issues you may have as promptly as possible.
Changes to this Privacy Notice
So that we can continue to stay in compliance to GDPR rules we shall sometimes be required to make changes to this policy to further suit any changes to regulations that may come about and, the suitability of evolving future data holding arrangements within the business. Please watch this space for any future changes. But please rest assured, we shall always be careful and handle the data we possess with care and within current or evolving GDPR guidelines.
Last date of policy review currently: 26/02/2021
Data Protection Officer
No7 Contact Lenses Ltd.
Unit 2-5 Highfields Business Park
Churchfields Ind Est
St Leonards on Sea
Tel: +44(0)1424850620 | Fax: +44(0)1424850620